Shipping
Here is everything: where your package leaves from, how long it takes, how much it costs and what happens if something goes wrong. No small print.
Your order arrives in 21 days
TricoViva ships straight from our distribution center to the address you give us. We do not go through a local warehouse.
That has one good consequence and one bad one. The good one is that you do not pay for the chain of intermediaries that normally gets added to the price before a product reaches a store. The bad one is that the package makes a long journey and takes weeks, not days.
We say it here, on the kit page, in the cart and at checkout, because it is information you need before paying and not after.
The 120 days of guarantee start the day you receive the package. Shipping time is not deducted from it.
What happens between your payment and your door
- Confirmation. We receive your payment and an email with your order number reaches you, within minutes.
- Preparation, 2 to 3 business days. Your package is put together and labeled at origin, and your tracking number is generated.
- Departure and travel. It is the longest stretch. Here the tracking updates in stages, not every day.
- Pre-delivery checks, 2 to 5 days. The package waits a few days at this stage. You do not have to do anything.
- Local delivery, 2 to 4 business days. The courier that covers your postcode brings it to your address. They may call you before delivering, which is why we ask for your phone number.
- Delivery. Your 120 days of guarantee begin.
How much shipping costs
| Item | Cost |
|---|---|
| Shipping to your address | Included in the price |
| Order tracking | Included |
| Email updates | Included |
The price you see on the site is the price you pay when you confirm your order.
Where we ship to
To the address you give us at checkout. We deliver to home and office addresses. We do not ship to post office boxes.
In restricted access or extended coverage locations delivery may take a few days longer than estimated. If that is your case, we tell you before the package leaves.
Your address has to be complete
An incomplete address is the number one cause of a package that comes back after weeks of travel. Before paying, check that you have street, outside number, inside number if it applies, neighbourhood, postcode, municipality or borough, state and a phone number where you can be reached.
If your address is hard to find, use the references field. It genuinely helps.
Did you get the address wrong?
Write to us right away on WhatsApp +52 55 4162 0093. If the package has not left yet, we correct it at no cost. If it has already left, it cannot be changed in transit: in that case we wait for the package to come back and resend it to the correct address.
If something goes wrong
Nobody was there to receive it
The courier makes two delivery attempts. After the second, the package is held for 5 business days at the local branch and we let you know so you can collect it or give us a new date. If it is not collected within that period, the package comes back and we resend it once at no cost as soon as we confirm the address.
The tracking has not moved for days
It is the most common thing and it almost never means the package is lost. Tracking updates in stretches. If more than 10 days go by with no update at all, write to us with your order number and we open an investigation with the courier. The investigation takes up to 15 business days. If the package does not turn up, you choose: we replace it at no cost or we give you your money back.
It arrived damaged or incomplete
Write to us within the 5 business days following delivery with your order number, a photo of the package sealed as it reached you, a photo of the opened package and a photo of the damaged piece or the incomplete contents. We replace the piece at no cost and without asking you to return anything. You do not need to insist or argue: the photos and the order number are enough to open the case.
You refused the package at delivery
The package comes back and the order is treated as a cancellation: we refund the full amount when the package arrives back. If what you wanted was to change the address, write to us before refusing it, it is faster that way.
Questions about your shipment?
WhatsApp +52 55 4162 0093 or [email protected]. We are available Monday to Friday, from 9:00 to 18:00, Mexico City time, and we answer in less than one business day.
Last updated: 29 August 2026.
