The fastest route, and the only one through which guarantee requests are handled. Write to us with your order number to hand.
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A person answers, not a robot. Monday to Friday, from 15:00 to 24:00 UTC, and we answer in less than one business day.
For everything else: questions about use, shipping, invoicing and personal data. If you write about your order, include the number.
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| Your question | Where the answer is |
|---|---|
| Where my order is | Track your order |
| How long shipping takes and how much it costs | Shipping policy |
| I want to cancel or it arrived in bad shape | Exchanges and returns |
| How the guarantee works | 120 day guarantee |
| How the kit is used | How it works |
| My subscription | Subscription terms |