120 day guarantee: results or your money back
We are confident enough in the formula that if you follow the whole routine and document the process, and there is still no change at all, we refund your money. The full detail of how it works is below, with no small print hidden anywhere.
120 day guarantee: results or your money back. See the conditions
The promise
The results guarantee applies to the 2 month, 4 month and 12 month packages, and also to the monthly subscription, with one rule for all of them: 120 days from your first delivery. If at 120 days, having followed the routine and the record described here, there was no change at all, we refund your money. The one off purchase of the 1 month package is not covered by this guarantee.
The condition is the weekly record. With any package, one photo every week for the 120 days, without skipping one. Without that record there is nothing to compare your starting point with.
The period starts the day you receive your first package, not the day you pay. Shipping time is not taken out of it.
Before your first session
These 2 steps are a condition of the guarantee. If you start using the kit without doing them, the claim does not stand.
- Write to us on WhatsApp before you start, at +507 839 2155. We give you the full explanation of the routine and record that you are starting the process.
- Send your first photo. A clear photo of your scalp or of the area you are going to work on, before the first session. Send it on WhatsApp or upload it to My photos in your account: both count, and the same goes for your weekly photo.
During the process: the weekly record
Every week, alongside your session, send us a clear photo of the area you are working on. Same light, same angle, hair dry and with no product on it. The results page has the full instructions on how to take them.
The record has to be continuous for the 120 days, with no weeks skipped. Missing a week or more of the record affects eligibility for the refund. It is not paperwork: it is the only way to compare your starting point with your result.
It is also a condition to use the product exactly as described in the guide included in the box and in the explanation you received on WhatsApp.
How to claim
- Write to us on WhatsApp or by email at +507 839 2155 or info@tricoviva.com, with your order number and your complete photo record. Either channel works the same for your claim.
- Our team reviews your case individually, comparing your first photo with your weekly record.
- If it stands, you get your refund within 7 business days of approval, through the same method you paid with.
You can send your request on WhatsApp at +507 839 2155 or by email to info@tricoviva.com, with your order number. Both count the same.
The review is done by the TRICOVIVA professional team and its decision is final.
The detail, point by point
| Packages covered | 2 months, 4 months, 12 months and the monthly subscription |
|---|---|
| Window to claim | Up to 120 days from your first delivery |
| Requirement beforehand | Contact on WhatsApp and a first photo, before the first session |
| Requirement during | A continuous weekly photo record for the 120 days, with no missing weeks, and use as instructed |
| What has to be shown | That, with the complete photo record, there was no change at all in the area worked on |
| Channel | WhatsApp or email (info@tricoviva.com) |
| Who decides | The TRICOVIVA professional team. Its decision is final |
| Cancellation cost | 5% of the purchase amount |
| How many times | One claim per customer |
| Returning the product | We do not ask you to send it back |
| Response time | Within our support hours: Monday to Saturday, 9:00 to 17:00 Panama time (UTC-5) |
| Refund time | 7 business days from approval |
When it does not stand
- If there was any change. If on reviewing the record any change is visible in the density or the condition of the hair and the scalp, however small, it counts as a positive result and a sign that the product is working. In that case the refund does not stand.
- Areas with no hair for many years. The product is not meant for that situation. A purchase made in that condition does not give a right to a refund.
- Incomplete record. Missing weeks in the photo record affect eligibility.
- No contact beforehand. If you did not write to us before the first session and there is no first photo, there is nothing to compare against and the claim does not stand.
- A record that ends before the 120 days. With any package, the weekly record continues until 120 days from the first delivery.
- An order that never arrived. That is not a guarantee case, it is a shipping case and it is resolved before this. See shipping
None of the above limits the rights you have as a consumer under the consumer protection laws of the country where you live, including the option to cancel your order before it ships. See exchanges and returns
Questions about the guarantee
Does the 1 month package have a results guarantee?
The one off purchase of the 1 month package is not covered by this guarantee. With any purchase you can also cancel before your order ships, or open a case if it arrived damaged or incomplete.
If I subscribe, am I covered even though it arrives a month at a time?
Yes, with the same rule as the 2 month, 4 month and 12 month packages: 120 days from your first delivery and one photo every week for that whole time. The only difference is that the product is sent to you a month at a time instead of all at once.
Why do you ask for photos every week?
Because it is the only way to know whether there was a change or not. Without a continuous record there is nothing to compare against, and the guarantee stops being verifiable for either side.
I missed a week of the record, do I lose the guarantee?
It can affect your eligibility. Write to us as soon as you notice and do not wait until the end: the sooner we know, the easier it is to sort out.
Do I have to send the product back?
No. We do not ask you to return it or to pay for return shipping.
When do the 120 days start?
From the day you receive your first package, not from the day you pay.
Can I claim by email instead of WhatsApp?
Yes. Your guarantee claim can come in on WhatsApp or by email to info@tricoviva.com, and both count the same. Include your order number and your complete photo record.
Last updated: 29 August 2026.