- Packages covered
- 2 months, 4 months, 12 months and the monthly subscription
- Window to claim
- Up to 120 days from your first delivery
- Requirement beforehand
- Contact on WhatsApp and a first photo, before the first session
- Requirement during
- A continuous weekly photo record for the 120 days, with no missing weeks, and use as instructed
- What has to be shown
- That, with the complete photo record, there was no change at all in the area worked on
- Channel
- WhatsApp or email (info@tricoviva.com)
- Who decides
- The TRICOVIVA professional team. Its decision is final
- Cancellation cost
- 5% of the purchase amount
- How many times
- One claim per customer
- Returning the product
- We do not ask you to send it back
- Response time
- Within our support hours: Monday to Saturday, 9:00 to 17:00 Panama time (UTC-5)
- Refund time
- 7 business days from approval
